What do you need help with?
Start here: the answers below cover most questions. Anything else goes to a human.
Bookings and classes
How booking works, joining a waitlist, moving a session, what happens if an instructor cancels.
Read the answersPayments and refunds
Accepted methods, what is included in the price, refund timing and who to contact about a charge.
Payment answersAccount and data
Signing in, changing your details, notification settings, deleting your account and what happens to your data.
Privacy policyTeaching and renting out space
Joining as an instructor or studio, commission, payouts and how the schedule works.
Work with usRules and policies
Terms of service, cancellation and refund policies, community guidelines and cookies.
Read the documentsOrders and delivery
Delivery times and costs, returns, sizes and gift cards.
Shop answers